Registered Offices:

(Healthcare Recruitment Base) – Manchester Office: Work.Life Manchester, 30 Brown Street, Manchester, M2 1DH

Kent Office: Lyndean House, 30-32 Albion Place, Maidstone, ME145DZ

London Office: 1 Primrose St, London, EC2A 2EX

 

Opening Hours:

Magnus Search provides a 24-hour service. If you have any routine queries, please telephone during normal office hours (8am-5pm) Monday to Friday on 0161 518 5161.

If you require urgent assistance outside office hours, please call the office and you will be transferred to one of the on-call Magnus Search Management team.

 

CONTENTS:

Introduction  

Section One: Your Registration with Magnus Search

Registration Process

Documents required

Section Two: Codes of Conduct                                                                                              

Your Availability for Assignments & Allocation of Work

Temporary Assignments

Direct Bookings with a Client

Reporting on Duty

Cancellations

Failure to Attend

Removal from the Register

Section Three: The Payment Process                                                                                     

Rates of Pay

Timesheets

Methods of Pay

Bonuses & Rewards

Section Four: Health and Safety                                                                                       

Health and Safety Policy

Identification and Reporting of Hazards

Accident Reporting

Use of Computers & Systems

Record Keeping

Confidentiality Policy

Section Five: Further Information                           

Equal Opportunities

Comments and Complaints

Agency Worker Feedback

INTRODUCTION:

Welcome to Magnus Search.

We fully understand that working for an agency for the first time can be an exciting yet daunting prospect. This handbook is intended to help you through your first few days as a Magnus Search Locum and to act as a reference throughout your time with us.

About Us

Magnus Search was formed in 2017 as a full-service Recruitment partner for the Healthcare sector. Our consultants specialise in niche specialisms within each industry, so you only speak to people with in-depth knowledge that relates to you. We are fully committed to providing a platinum level service to you; our amazing partners of Magnus Search. You can expect to receive our full support and consideration at all times, whenever and wherever you might need it.

We believe that our commitment to you is second to none; you are not just a number on our database, but a partner in our business.

We understand that each and every candidate we deal with requires the correct level of attention throughout the whole process. Technology underpins our delivery but never our relationships. We are ultimately here to provide support and guidance whilst you are employed with Magnus Search and see you as one of the team.

We are very excited to have you with us and if you have any questions do not hesitate to get in touch!

 

 

SECTION ONE: YOUR REGISTRATION WITH MAGNUS SEARCH

Registration Process

Magnus Search are obliged to carry out a number of safeguarding and employment checks to ensure that a prospective employee has the right qualifications to carry out the job they have applied for safely.

Any failure to provide accurate information or present valid, current and original documentation, or where any checks carried out are discovered to be unsatisfactory for the provision of temporary agency assignments to Magnus Search clients, your registration with Magnus Search may cease or be delayed whilst further checks are conducted.

You are welcome to visit our offices in person, where you will receive a full induction, ensuring you are aware of our ways of operating, company policies and processes.

Documents can alternatively, if preferred, be sent via email, mobile/whatsapp or post.

We do not require original documentation; clear copies are accepted. If original documents are received, we appreciate that they are very important to you; please be assured that all certificates etc. forwarded to us by post will be returned to you via registered mail.

To enable you to be put forward for work we must have received:

• Evidence of eligibility to work in the UK
• Up to date CV
• Two references from your most recent jobs in the last three years
• Any basic and higher qualification certificates relating to the post you have applied for
• An Enhanced DBS
• Evidence of immunisation status
• Evidence of registration to a regulatory body (GMC/NMC/HCPC, GPhC etc.)
• Evidence of any Indemnity Insurance you hold
• Evidence of completed up to date Mandatory Training required for your position (e.g. Basic Life Support, Safeguarding Adults and Safeguarding Children)

We aim to make the registration process as seamless as possible for you and guarantee a 48 hour turnaround in processing your documents, allowing you to book shifts promptly upon registering with Magnus Search.

Once you are registered and cleared to work Magnus Search will monitor your file with regards to compliance updates. We will ensure that you are given ample notice to provide new documents where existing documents are due to expire. This will allow you to remain fully compliant and able to continue to work on assignments.

Failure to maintain a compliant file may result in the suspension of work until you have provided the necessary documentation. Therefore, your commitment to training and compliance is essential and greatly appreciated.

Documents that will require updating on an annual basis include: –

• Mandatory Training
• Indemnity Insurance – we will require evidence of on-going Indemnity Insurance Cover
• Additional Qualifications/ Career Progression/Training
• Employing History
• Referees
• Right to Work
• Occupational Health

 

It is the duty of every Locum Worker to inform Magnus Search if they are;

 

• Under investigation from their Professional body
• Suspended or removed from their Professional register
• In receipt of a caution form their Professional body

 

Changes to Personal and Professional details:

In order to ensure that all your personal and professional details held by Magnus Search remain up to date, you must inform us in writing of changes to any of the following:

• Name
• Address
• Bank details
• Regulatory Body Registration/Fitness to Practice

We are only able to accept documents in a previous name if you have supporting documentary evidence of the name change, for example;

 

• Marriage or civil partnership certificate
• Divorce or civil partnership dissolution papers
• Deed poll certificate

 

Magnus Search will seek on-going performance related feedback from Magnus Search client sites which you attend on assignments, as part of our continual reference process. This feedback can also be provided to you at your request.

 

SECTION TWO: CODES OF CONDUCT

Your Availability for Assignments & Allocation of Work

Magnus Search works hard to match you to placements and we will be in contact with you regularly to discuss your options and offer you work.

As locum work by its nature cannot be guaranteed, priority goes to those Temporary Workers who remain in regular contact with the office, communicating their availability. We prefer Temporary Workers to give us their availability for one month ahead or further. By advising the office of your availability at least one month ahead, it saves the office staff trying to contact you unnecessarily, and also means you are more likely to get the assignments and hours that suit you.

Magnus Search can also offer you a ‘diary management’ service, whereby you give us authority to fulfil all of your availability as and when shifts are received without the need to contact you on each and every occasion when the shifts come in. We do this based on pre-defined specifics provided by you, on the type of work you want, how far you wish to travel, the shift patterns you prefer and the number of hours you wish to work each week. This diary management service gives you peace of mind that you will have your availability for assignments filled each week without the need to be constantly called for shifts. If at any point, we are unable to fulfil your requirements we will of course let you know in good time.

Once you have accepted an assignment you must make sure that you do the following:

▪ Do not cancel once you have accepted the shift

▪ Take full details of the shift i.e. location, date, start time, finish time

▪ Confirm receipt of the booking

▪ Make sure that you know where you are going. Do a route planner on the internet or find out about public transport.

▪ Turn up on time

▪ Make sure you are appropriately dressed

▪ Make sure that you have a timesheet with you

▪ Report on duty

▪ Find out the basic health and safety issues in the building i.e. fire exits

▪ Find out what the staff expect you to do

▪ If you finish a task, ask what you can do next

▪ Never do anything you are either unsure about or feel is dangerous

▪ Make sure that you get your timesheet signed by an authorised signatory before you leave

▪ Please ensure that you’re aware of and comply with the individual Trust – Unit policies and procedures

Direct Bookings with a Client

Whilst working on assignment, our client may approach you directly with work for future agency assignments.

It is essential that if you are booked in this way, that you inform your Magnus Search consultant. Please note this does not mean you cannot undertake the shift.

You are also required by your Magnus Search Terms of Engagement to notify our office if you wish to take up any post with a Client of Magnus Search for whom you have worked, even if you have terminated your status as a Temporary Worker for Magnus Search.

 

Reporting on Duty

Magnus Search prides itself on the fact that its Temporary Workers maintain a high professional standard while carrying out their assignments. Reliability and punctuality are of prime importance. For handover and induction purposes, try to arrive at least 15 minutes early for an assignment and report to the person as advised in your shift confirmation. If this person is not available, then you should report to the person in charge.

If, in exceptional circumstances, you expect to be late for duty, you should inform the Magnus Search Management team so they can inform the Client.

 

Cancellations

Should you be unable to attend an assignment due to unforeseen circumstances, Magnus Search must be contacted immediately by both telephone and in writing.

Contractors are expected to honour their agreement to complete an assignment, other than if an extreme emergency arises.

If you are unable to fulfil an assignment, we need as much notice as possible so we may endeavour to replace you. As a Temporary Worker when you have accepted an assignment you have a duty of care. If you cannot attend an early morning assignment, please contact the Magnus Search Management team.

 

Failure to Attend

Failure to attend a booked shift puts patients’ lives at risk. Magnus Search takes this extremely seriously.

Temporary Workers who fail to notify Magnus Search of an absence will trigger a DNA (Did Not Attend).

The DNA process is a three stage process over a 6 month rolling period. Temporary Workers will have the right to appeal at any stage, however; if 3 DNAs have been triggered over a 6 month rolling period Magnus Search can and will disengage from working with the Temporary Worker.

Removal from the Magnus Search Register

Locum Workers may be removed from the Magnus Search register where conduct or standard of work has fallen below the level required by Magnus Search or the Code of Professional Conduct.

If it is believed that any Locum Worker has acted in an unprofessional manner, we reserve the right to remove you from your assignments and not offer you any further work until the matter has been investigated and resolved.

Examples of such conduct are;

• Failure to attend an assignment having accepted a shift
• Repeated lateness
• Failure to provide care consistent with the professional code of conduct or in a caring and appropriate manner, e.g. sleeping on duty, non-adherence to clinical instruction
• Failure to carry out reasonable instructions of the client
• Breach of trust involving Magnus Search or the client
• Disclosure of confidential information to a third party relating to either Magnus Search or the client
• Misconduct affecting either Magnus Search or the client. This includes being under the influence of alcohol or any substance that will adversely affect your performance, theft, abusive or violent behaviour, harassment, criminal conviction etc.

 

SECTION THREE: THE PAYMENT PROCESS

Rates of Pay

Each assignment has a different rate of pay dependent on the shift you are booked to work. Rates of pay are available from the Magnus Search Management team. Details of pay rates are also disclosed on the confirmation email sent to you prior to the commencement of an assignment and also on the offer of work, so you know the rate of pay before you choose to accept an assignment.

Timesheets

Payment is made to the Temporary Worker on a weekly basis on every Friday of each week, one week in arrears.

Payment is subject to submission of a timesheet, on which all information given must be accurate, timesheets must be completed in full and every shift must be authorised with an appropriate signature.

Timesheets should be sent to Magnus Search by no later than midday on Monday to ensure prompt payment of wages that week.

Please read the following instructions regarding the completion and submission of your timesheets. Failure to comply with these instructions will mean that payment may not be made or will be delayed.

• Take your timesheet with you to each shift
• You must deduct breaks taken from the total hours worked column
• At the end of each shift ask the client’s authorised signatory to sign your completed timesheet
• Submit your completed timesheet no later than midday on Monday to ensure there is no delay in processing your wages
• Timesheets should be submitted on a weekly basis
• Timesheets can be submitted via post, email or fax

Methods of Pay

If you are not engaged via your own Limited Company or an Umbrella company, we will pay you PAYE. This means that we are responsible for deducting tax and National Insurance deductions from your pay in accordance with the Income Tax (Earnings and Pensions) Act 2003. We may be required by law to make other deductions from your pay, for example, Court Order deductions, Pension contributions etc.

Payment will be sent via BACS (Bankers’ Automated Clearing Services) directly to your nominated bank account each Friday.

A remittance advice will be sent via secure email once your payment has been processed.

If you have any queries with your pay, please contact your Recruitment Consultant who will raise your query with the Finance Team.

A Token of Our Appreciation

It is with your help and hard work that Magnus Search grows, and for that we would like you to know how truly valued you are as a Magnus Search Locum.

To show our appreciation, we have the below Rewards Schemes available:

The Wonderful Welcome:

As a thank you for joining us, taking the time to send in your compliance documents and booking and completing your first shift, £60 will be paid to you upon completion of your first six hours of work for us.

Loyalty Bonuses:

Your loyalty and continued support in a market saturated with other agencies is greatly appreciated and to thank you we offer the below rewards accrued based on hours you work for us.

Bronze – Work 550 hours and receive £120 in cash or vouchers for a place of your choice

Silver – Work 1100 hours and receive £225 in cash or vouchers for a place of your choice

Gold –  Work 2200 hours and receive £400 in cash or vouchers for a place of your choice

Referral Bonuses:

We believe that referrals are the most reliable way to find new quality staff members and we love nothing more than rewarding you for your support.

Refer a friend and receive £350 once they have worked 225 hours for us.

Other:

We also run various competitions, charity fundraisers and exciting giveaways throughout the year. Be sure to like our Social Media pages to get involved.

LinkedIn: Magnus-Search

Facebook: https://www.facebook.com/magnussearch/

Instagram: magnus_search

Website: www.magnussearch.com

 

All offers/promotions can and may be changed at any time.

SECTION FOUR: HEALTH AND SAFETY

Health and Safety Policy

Since the Health & Safety at Work Act was introduced in 1974, a number of regulations have been added, providing a comprehensive framework of health and safety legislation. These regulations provide both employers and temporary agency workers with detailed guidance about their responsibilities towards providing and maintaining a safe and healthy place of work.

The law in general is aimed at employers. It is they who are most able to influence whether a place of work is safe. However, the law applies equally to the Temporary Worker. Therefore, all Temporary Workers have a general duty to ensure that their work activities do not endanger themselves or others. This duty applies irrespective of where you are undertaking work and includes home care.

Equally, the patient/establishment or owner of the house has a general duty to ensure that the work environment, which includes the home, is itself free from any dangers to health or safety.

It is imperative that you familiarise yourself with the policies and procedures of the establishment within which you are working, particularly those relating to fire and other emergencies.

Magnus Search will remind all Temporary Workers that the health and safety policy is unlikely to succeed without their active involvement and participation. Magnus Search will notify you of any specific hazards relating to your place of work which have been notified to us by the client.

Identification and Reporting of Hazards

All Temporary Workers need to look out for hazards at the establishment where they have accepted an assignment and report back to the Magnus Search Management team anything they feel may present a risk to anyone’s health and safety.

 

 

Accident Reporting

You are responsible for ensuring that all incidents or accidents that relate to the provision, control, and maintenance of a safe and healthy workplace are reported to the Client and the Magnus Search Management team (and/or to the Local Authority in the case of serious accidents and/or dangerous occurrences).

It is also important that the internal reporting procedure of the establishment is carried out e.g. recording the accident in the accident report book.

In addition to internal reporting through the accident report book, the establishment must ensure the following be reported to the appropriate enforcing authority, i.e. the local Environmental Health Officer.

▪ Fatal accidents.

▪ Major injury accidents/conditions.

▪ Dangerous occurrences.

▪ Accidents causing more than three days’ incapacity for work.

▪ Certain work-related diseases.

▪ Certain gas incidents.

The Temporary Worker should repost the above immediately by telephone to the Magnus Search Management Team and a person in charge of the establishment being worked in.

Use of Computers & Systems

Whilst placed in a temporary assignment we expect all Locum Workers to observe our Clients policies and procedures in respect of computer systems and usage.

Data and documents must always be saved to the appropriate place in the correct format.

All Locum Workers must use the computer resources, including the internet, in a professional, lawful and ethical manner. You are not permitted to access, display or download information in the form of text or images which could be regarded as offensive material.

Failure to observe these policies may lead to your assignment being terminated and removal from the Magnus Search register.

Record Keeping

Maintaining records is an essential and integral part of providing care.

It is the Locum Workers responsibility to ensure that patient records are updated prior to the completion of each shift.

All registered professionals are personally accountable for their own professional practice and must adhere to the Professional Code of Practice issued by their Registered Body.

Confidentiality Policy

All Locum Workers whilst undertaking assignments will at some point encounter information which is of a confidential nature. Patient details are a matter of complete confidentiality and must not be disclosed to any third party.

Each Client has the absolute right to confidentiality and privacy regarding the service they are receiving in accordance with the Data Protect Act (1998), Human Rights Act (1999) and in your agreement with Magnus Search.

If you have any concerns regarding Confidentiality you should discuss this with us at the earliest opportunity.

 

SECTION FIVE: FURTHER INFORMATION

Equal Opportunities

It is Magnus Search’s policy to treat all office-based staff employees, agency workers and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. In addition, Magnus Search will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals on any of the above grounds, or on the grounds of trade union membership.

Comments and Complaints

Magnus Search welcomes comments from patients, their representatives and Temporary Workers, as knowing their views helps us to improve our service. Compliments let us know we are getting things right and are always passed on to the appropriate people.

If a patient or Temporary Worker is unhappy with any aspect of the service, they receive and wish to complain they should contact the Magnus Search Management team.

It is important that complaints are made as soon as possible after the event in order that an effective investigation can take place.

The Magnus Search Management team will do their best to sort out the problem, as quickly as possible and in many cases, they will be able to resolve the issue straight away.

Agency Worker Feedback

Your views and opinions are important to us and aid our continuous development and quality commitments to our agency workforce, please inform us of any improvements we can make, whether positive or negative by contacting your consultant.